At IFRS Lab, we are committed to providing high-quality services to all our clients and partners. We recognize that sometimes things can go wrong, and when they do, we encourage feedback and complaints to help us improve. This policy outlines our approach to receiving and handling complaints.
This policy applies to all our services and operations, covering complaints from clients, partners, stakeholders, and the public regarding our business practices, employee conduct, or any other aspects of our operations.
The purpose of this policy is to ensure that:
Complaints are handled fairly, efficiently, and effectively;
Complainants feel that their grievances are taken seriously;
The process is transparent and confidential;
Resolution is timely.
If you are not satisfied with the initial resolution, you can request an escalation of your complaint. The escalated complaint will be reviewed by a senior manager or the director, and a final decision will be communicated within an additional 10 business days.
All complaints received will be treated with confidentiality and in accordance with relevant data protection regulations.
This policy will be reviewed annually to ensure its effectiveness. Suggestions for improvements from stakeholders are welcome as part of the review process.
UAE : (+971) 52 710 0320 PAK : (+92) 300 2205746 UK : (+44) 786 501 4445
Office 2102 Al Saqr Business Tower 1, Sheikh Zayed Road
S-25, Sea Breeze Plaza Shahrah-e-Faisal, Karachi
Office#1304, 13th Floor, Al Hafeez Heights, Gulberg III
104 Broughton Lane Salford M6 6FL
P.O. Box 71, P.C. 100, Muscat
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Get Every News By Signing Up To Our Newsletter
Typically replies within a day